Privacy Policy

Effective Date: 19 February 2026

Business Name: Onro Real Estate

Principal Agent: Kanika Rai

Land Agent Licence (SA): RLA 353658

Address: 3/44 Burton Road, Athelstone South Australia 5076

Email: info@onro.com.au

Phone: 0452410966

1. Introduction

Onro Real Estate (“Onro”, “we”, “our”, “us”) is committed to protecting your privacy and handling personal information responsibly.

This Privacy Policy explains how we collect, use, disclose, store and protect personal information in accordance with the Privacy Act 1988 and the Australian Privacy Principles (APPs).

By engaging our services or interacting with us, you consent to the practices described in this policy.

2. What Personal Information We Collect

We may collect personal information including:

• Full name
• Residential and postal address
• Phone number and email address
• Date of birth
• Identification documents (e.g. driver licence, passport)
• Financial information relevant to property transactions
• Property ownership details
• Company or trust details (where applicable)
• Investment preferences
• Overseas residency status (where required for compliance)

If you are a vendor, purchaser, landlord, tenant, developer, or investor, we may collect information necessary to facilitate a property transaction.

3. How We Collect Information

We collect personal information:

• Directly from you (forms, contracts, website, email, phone)
• Through CRM systems used by Onro
• From identity verification processes
• From third parties such as conveyancers, mortgage brokers, developers or government authorities
• From publicly available property records

Where reasonable and practical, we collect information directly from you.

4. Why We Collect Your Information

We collect personal information to:

• Provide real estate services
• Market and sell property
• Facilitate property transactions
• Verify identity in accordance with legal requirements
• Communicate with clients and prospects
• Comply with regulatory obligations
• Maintain business records
• Manage referrals to conveyancers, brokers and other professionals

We may also use your information to inform you about properties, projects, or services that may interest you. You may opt out of marketing communications at any time.

5. Disclosure of Personal Information

We may disclose your personal information to:

• Conveyancers and solicitors
• Mortgage brokers and financial institutions
• Property developers
• Government authorities
• Regulatory bodies
• Technology service providers (e.g. CRM, cloud storage providers)
• Professional advisors (accountants, auditors)

We only disclose information where necessary for business or legal purposes. We do not sell personal information to third parties.

6. Overseas Disclosure

Where dealing with overseas buyers or investors, your information may be shared with relevant authorities or professional advisors as required by law.

Where overseas disclosure occurs, reasonable steps will be taken to ensure your information is handled in accordance with Australian privacy standards.

7. Storage and Security

Onro takes reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

We store information using:

• Secure cloud-based systems
• Restricted access folders
• Password-protected devices
• Two-factor authentication
• Locked physical storage (where paper records are used)

Identification documents are stored in restricted-access digital folders.

When personal information is no longer required by law (generally 7 years for real estate transaction records), it is securely destroyed or permanently deleted.

8. Access and Correction

You may request access to personal information we hold about you.

If the information is inaccurate, incomplete or outdated, you may request correction.

Requests should be made in writing to:

Email: info@onro.com.au

We will respond within a reasonable time.

9. Complaints

If you believe your privacy has been breached, please contact us in writing with full details.

We will investigate and respond within 30 days.

If you are not satisfied with our response, you may contact the:

Office of the Australian Information Commissioner
Website: www.oaic.gov.au
Phone: 1300 363 992

10. Website & Cookies

Our website may use cookies or tracking tools to improve user experience and monitor website performance.

You may disable cookies via your browser settings.

11. Changes to This Policy

This Privacy Policy may be updated from time to time. The current version will always be available on our website.

Additional Compliance for Foreign Purchasers

Onro may conduct additional identity verification or compliance checks for foreign purchasers in accordance with applicable Australian legislation.

Summary of Our Privacy Commitment

Our Privacy Policy outlines:

• The information we collect
• How we use your information
• When we may share information
• Your rights and choices
• How we protect your data
• How updates to this policy are communicated

By using our website or services, you consent to the terms outlined in this Privacy Policy. We encourage you to read it carefully and contact us if you have any questions.